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Phone

07551068234

Email

alexacleaningcambridge@gmail.com

ALEXA CLEANING SERVICE 

Part of Alexa Group

Blinds

Cleaning Beyond Expectations

WELCOME

Welcome to Alexa Cleaning! We provide top-quality cleaning services to keep your home and business spotless. Our team is dedicated to delivering exceptional results with reliability and care. Whether it's regular cleaning, deep cleaning, or specialized services, we've got you covered. Contact us today for a sparkling clean space!"

Services

About Our Company

Our Mission

At ALEXA Cleaning Service, we specialize in delivering professional end of tenancy cleaning services to homes and businesses in Cambridge and Thetford. With 5 years of experience, our goal is to provide convenient online booking options and showcase customer testimonials on our website, ensuring we meet the needs of all our clients.

We take pride in our attention to detail and commitment to excellence, aiming to exceed expectations with every cleaning. Our user-friendly online platform allows for easy booking, and our testimonials reflect the satisfaction of our diverse clientele. Join us in experiencing a new level of cleanliness and service.

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Cleaning Equipment

Testimonials

Client Testimonials

Read what our clients have to say about our exceptional cleaning services and dedication to customer satisfaction.

Samantha

Alexa Cleaning Service transformed my apartment! The team was thorough, efficient, and friendly.

David

I highly recommend Alexa Cleaning Service for their professionalism and quality of work. They exceeded my expectations.

Emily

Impressed by the attention to detail and the level of cleanliness achieved by Alexa Cleaning Service. Fantastic job!

Refund Policy

Last Updated: [Insert Date]

At Alexa Cleaning Service, we value customer satisfaction and strive to provide high-quality cleaning services. This Refund Policy outlines the conditions under which refunds may be issued.

Cancellations and Refund Eligibility

  • Customer-Initiated Cancellations:

    • If you cancel at least 6 hours before your scheduled cleaning, you are eligible for a full refund.

    • Cancellations made within 5 hours of the scheduled service may be subject to a cancellation fee of 25% of the total booking amount.

  • Company-Initiated Cancellations:

    • If Alexa Cleaning Service cancels your booking due to unforeseen circumstances, you will receive a full refund or the option to reschedule at no extra cost.

Unsatisfactory Service

  • If you are not satisfied with the cleaning service provided, please report the issue within 24 hours of service completion.

  • We may offer a free re-clean to resolve the issue before considering a refund.

  • Partial or full refunds will only be issued at the discretion of Alexa Cleaning Service if the issue cannot be resolved.

Refund Processing

  • Approved refunds will be processed within 2 business days.

  • Refunds will be issued to the original payment method used for booking.

  • We are not responsible for delays caused by banks or payment processors.

Non-Refundable Cases

Refunds will not be provided in the following cases:

  • If the cleaning service was completed as scheduled and no issues were reported within 24 hours.

  • If access to the property was not provided at the scheduled time, leading to a missed appointment.

  • If the client has unrealistic expectations beyond the agreed service scope.

  • If false claims are made about the service provided.

Contact Us

If you have any questions about our Refund Policy, please contact us

123-456-7890

info@mysite.com

Thetford Terrace, Cambridge CB5, UK

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